Associate Program Manager, Vanderbilt Operational Services (VOS)

2009190

Your Role:

Assists in planning, coordinating and executing programs with some guidance.

Department Summary:

Vanderbilt Operational Services (VOS) is a multi-focal department designed to help open new locations, manage clinical and/or administrative moves, and to serve as the operational arm for all clinical locations outside of the 21 ^st avenue and One Hundred Oaks campuses. This operational support includes the common infrastructure and system, i.e. environmental services, building management, hazardous waste pick up, rent, IT infrastructure, phones, etc. The goal of the VOS team is to work with each customer to meet the non-clinical needs of the respective clinics on a continuing basis. Much as the clinics on the 21 ^st avenue campus and One Hundred Oaks enjoy the benefit of relying on a central function to manage the core systems, i.e. contracts, services, the institutional goal is to mirror that in the remote locations.

Vanderbilt Operational Services provides operational infrastructure support for the following services:

• Technology and phone support computers, printers, phones
• Facility management support plant services reuqests, building maintenance needs, heating/cooling
• Environmental services support janitorial services needs, biohazard pick-up needs, sterilization
• Signage support internal and external signage needs
• Equipment and furniture support new or broken equipment/furniture
• Vendor/Landlord management support services contract management, landlord contact
• Medical records support
• Telemedicine inquiries

Position Shift:

This position is Monday - Friday; Days. In some cases, the candidate selected for this position may have to assist with a weekend move, early morning move, or an evening move.

Travel is required to various clinics in West, Middle, and East Tennessee, Northern Alabama, Southern Kentucky and our Regional Clinics.

View how Vanderbilt Health employees celebrate the difference they make every day:

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments:

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center ), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
• Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
• Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
• The Leapfrog Group: grade "A" in Hospital Safety Score
• National Institutes of Health: among the top 10 grant awardees for medical research in the US
• Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
• Nashville Business Journal: Middle Tennessee's healthiest employer
• American Hospital Association: among the 100 "Most Wired" medical systems in the US

KEY RESPONSIBILITIES:

• Provides support for the creation, coordination and execution of the program.
• Assists in budgetary management for the program(s).
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

PROGRAM MANAGEMENT (NOVICE): - Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.

PEER LEADERSHIP (NOVICE): - The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.

FINANCIAL PROCESSES (NOVICE): - Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.

QUALITY MANAGEMENT (NOVICE): - Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

NETWORKING (NOVICE): - Build relationships through industry contacts, professional organizations and individuals.

PROCESS IMPROVEMENT (NOVICE): - Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

CORE ACCOUNTABILITIES:

• Organizational Impact: Delivers job responsibilities that impact own job area/team with some guidance.
• Problem Solving/ Complexity of work: Uses existing procedures, research and analysis to solve standard job related problems that may require some judgement.
• Breadth of Knowledge: Requires subject matter knowledge within a professional area to meet job requirements.
• Team Interaction: Individually contributes to project/ work teams.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (P1):

• - Develops Self and Others: Continuously improves own skills by identifying development opportunities.
• - Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
• - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (P1):

• - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
• - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
• - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (P1):

• - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
• - Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
• - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (P1):

• - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
• - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
• - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (P1):

• - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
• - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
• - Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.