The Manager of the Ethics Action Line (EAL) is to comply with Compliance, Human Resources, Administration Policy and Procedures and local, state, and federal laws. The Manager of the Ethics Action Line provides a confidential and objective resource for inquiries and complaints from Tenet employees, physicians, and others about a variety of business conduct and related issues. Inquiries are triaged, assigned priority and investigated in coordination with EAL Advisor and operational functions to ensure an objective and fair resolution. The potential impact of mishandling these inquiries/investigations is significant in terms of the reputation of the Company and how individuals may be affected, with litigation being a possibility in some situations. The Manager of the Ethics Action Line will supervise the EAL Advisor positions (3 FTEs).
Education: Baccalaureate Degree desired; or, 3-5 years experience in corporate or similar environment.
Experience: Leadership skills, critical thinking skills, providing advice, working in a large organization; human resources experience is helpful.
Skills Required: Excellent verbal communication skills are required for effectively handling extended telephone conversations with Ethics Action Line callers. Also, the ideal candidate must be able to effectively facilitate problem resolution with other departments and functions. Excellent written communication skills are required in order to effectively and accurately summarize the information from the EAL calls into a factual and actionable report. Analytical mind to prioritize concerns, obtain and organize data, and develop the proper approach to ensure resolution. Mature judgment to convey the proper demeanor to those reporting alleged concerns, and to determine the appropriate strategy for inquiry and resolution. Interpersonal relations to include empathy, patience, and good listening skills to establish rapport with the complainant. Organizational talent to cope with fast-paced work environment which is often dealing with customers (Employees, Patients, A-Team Members, HR Leaders, Compliance Officers and Regional Management) who are stressed out, anxious, sometimes rude, and often with false expectations about resolution of their problems.
Primary Location: Dallas, Texas
Facility: 979-Dallas, Texas
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2105012928
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.