Overview

Executive Director - Revenue Cycle Services, Patient Financial Experience

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Revenue Cycle Services' leadership team in the role of Executive Director - Revenue Cycles, Patient Financial Experience.

The Executive Director of Revenue Cycle Services - Patient Financial Experience is responsible for leading and shaping the enterprise-wide strategy for all assigned patient-facing financial experience functions within the Revenue Cycle. This senior leader provides strategic oversight, operational integration, and system-wide accountability for critical teams, including VIP Patient Relations, Customer Service, Financial Counseling, Patient Estimates and Self-Pay & Collections. The Executive Director is charged with advancing transformational initiatives to deliver a seamless, transparent, and compassionate patient financial journey.

Key Relationships

Reports to: Vice President-Clinical Support Services and Billing

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's degree in Business, Finance or related area is required, together with a minimum of 5 years of financial and management experience.
• Requires demonstrated leadership skills (inspiring, problem solving, communicating across multiple organizations, executing) to champion Leading to Preeminence.
• Requires experience managing multiple complex projects involving multiple customers, interests and goals.
• Requires a strong blend of management skills and technical expertise, demonstrated by superior planning, decision-making, negotiation, leadership and financial management skills/knowledge, with a focus to adding value to the bottom line of the business to foster a preeminent healthcare environment.
• Requires strong communication and relationship-building skills with all levels of employees and management.
• Requires the ability to recruit, develop and mentor a top-notch team capable of supporting future growth.
• Requires the ability to lead quality improvement initiatives.
• Requires the ability to plan and manage the utilization of resources.
• Requires ability to apply the organization personnel policies and procedures.
• Requires effective written and verbal communication skills.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.