PRIMARY FUNCTION:

To supervise Patient Escort Services activities and staff to facilitate departmental operations, patient and equipment transport and participation in patient scheduling,

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supervises and coordinates daily activities of Patient Escort Services and clinical runner activities.
• Prioritizes and processes service requests according to departmental procedures, monitors the status, and verifies completion of the tasks. Maintains knowledge of service delays and updates department personnel and nursing units as needed. Performs service recovery and rounds on internal/external customers.
• Utilizes priority list and specific departmental policies in conjunction with on-demand requests to coordinate the dissemination of personnel for patient transports.
• Reviews requests for service to assure tasks are handled in the most efficient manner; considering the available resources of dispatched personnel, transporters assigned to specific areas, and Clinical Runners performing routine rounds.
• Assists in determining work schedules and methods/procedures; and assigns duties to subordinates, and monitors work performance to assure completion of all tasks with emphasis on safety, efficiency, and continuous improvement.
• Instructs, orients, and trains employees in all aspects of their work; participates in performance evaluation, coaching, discipline, and all recommendations for selection, placement, and promotions.
• Monitors and adjusts staffing patterns and schedules as necessary to accommodate both planned and unexpected alterations in workload and/or resource availability.
• Prepares and maintains reports of daily activities and documentation to support departmental requirements including materials pertaining to work performance, recognition, discipline, maintenance records, incident investigations, and information for routine reports and special projects.
• Supports a safe environment for all patients, visitors, and staff. Adheres to and ensures compliance with all safety policies and procedures, emphasizing promotion of safety related information and prevention of accidents and injuries. Resolves and/or reports, in a timely manner, any unsafe activities, conditions, hazards, or safety violations.
• Ensures the safety and reliability of all equipment by monitoring usage and related logs/records, following the preventive maintenance program and cleaning schedule, requisitioning necessary repairs, and maintaining documentation of all equipment activities.
• Ensures that all appropriate personnel have access to adequate equipment and supplies to complete their assigned work. Verifies receipt and return of keys and other items requiring security.
• Interacts with ancillary and nursing personnel involved in or affecting departmental operations and the delivery of services to internal and external customers. Maintains communication with the remainder of management as necessary to assure quality and continuity of services according to all applicable standards.
• Responds to inquiries and concerns of the staff and customer departments, initiating prompt follow-up, documentation, and notification of others as necessary.
• Supports department compliance with all State, Federal, and regulatory agency requirements, such that the facilities continue to meet standards for licensure and accreditation.
• Performs staff duties as necessary to instruct or demonstrate desired performance, and to support workload requirements.
• Serves as a leader and a role model for staff, demonstrating Core Values and a commitment to service excellence in all interactions with patients, visitors, and staff.
• Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs the dispatch function when necessary.
• Performs other related duties as required.

DIRECTION/SUPERVISION OF OTHERS:

Service Assistants I - III

Service Leaders

Dispatchers

SCHEDULE/HOURS:

• Shift - 10:00am - 6:30 - Thursday through Monday
• 80 hours bi-weekly
• Location- ChristianaCare- Newark

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate Degree Preferred
• Minimum of two years in patient transport and/or similar healthcare experience preferred.
• An equivalent combination of education and experience may be substituted.

SPECIAL REQUIREMENTS:

Must pass back evaluation examination.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of patient transportation methods/techniques and related equipment.

Knowledge of transport, dispatch, and scheduling functions.

Knowledge of patient safety, infection control and departmental policies, procedures, and standards.

Knowledge of scheduling and payroll functions, Kronos preferred

Ability to delegate work activities and responsibilities to subordinates and evaluate their performance.

Ability to supervise subordinate personnel.

Ability to assess and evaluate problems and recommend effective solutions.

Ability to train subordinates in proper use of equipment.

Ability to establish and maintain good public relations.

Ability to deal with varied personalities.

Ability to establish and maintain positive interdepartmental and intradepartmental communications and constructive working relationships.

Ability to exercise judgment, tact, and diplomacy.

Ability to communicate effectively and remain calm in stressful situations.

Ability to use telephone, two-way radio, paging, and computer equipment.

Ability to learn the use of basic computer software applications.

Skill in oral and written communications.

Skill in basic mathematics.

Skill in basic keyboard techniques.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.