At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke HomeCare & Hospice

Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home forthe Duke Caregiver Support Program. Team members work closely with a patient's physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Qualityof Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Job Summary

In compliance with Duke HomeCare & Hospice philosophy, goals, policies, mission, and vision, the Director of Patient Care Services (Hospice) is responsible for the provision of quality hospice care services, operational effectiveness and efficiency of the delivery of patient care. This responsibility includes overall management responsibility for operating the patient services department, including program planning, revenue generation, operational and regulatory analysis, financial analysis, problem resolution, personnel management and performance improvement.  The position oversees the Hospice Home Care Program, Partners Program (contracted facilities), Services at Hock Family Pavilion (General Inpatient Facility), GIP Care in Contracted Acute Care Facilities, Volunteer Services, and Bereavement Programs.

Major Job Responsibilities 

Administration

1. Direct the assigned department/service lines and delegate authority/ responsibility to meet goals.
2. Inform the Senior Director of ongoing needs and accomplishments of the department.
3. Ensure that reports required by regulatory agencies and internal departments are prepared and submitted within established timeframes.
4. Prepare and present administrative reports to the Quality and Safety Core Committee.
5. Analyze the above reports developing corrective action plans for deficiencies as well as focusing on the positive impacts being made within the department and adjust processes appropriately.
6. Participate in certification, accreditation, and audit procedures, keeping abreast of Federal, local and state laws, and accrediting body guidelines which affect clinical professional practice and hospice care regulations and assures procedural changes are implemented so that the entity remains compliant.
7. Responsible for overseeing the Performance Improvement Program.
8. Develop and implement policies and procedures supporting the department?s mission and strategically planning for the department?s future relative to the vision, mission, and priorities of the organization.
9. Perform other administrative tasks as determined by the Senior Director.
10. Cultivate Manager and Assistant Nurse Manager through exemplary modeling, allowing them the opportunity for growth within their leadership roles.

Financial

1. Prepare, monitor and evaluate operating and capital budget for department services.
2. Monitor on-going revenue and expenses for department services.
3. Submit financial reports to the Senior Director, Director of Finance, and Associate Vice President as required.
4. Work collaboratively with other members of the management team in providing cost-effective and maximize the efficiency of operations.
5. Work collaboratively with the Director of Finance to ensure processes/procedures related to billing, reimbursement, case management and other third-party payor requirements are met in a timely manner.

Personnel

1. Ensure the supervision of timely and competent provision of:
   • Patient intake, assessments, and documentation
   • Patient care coordination
   • Clinical monitoring services
   • 24 hour on-call
   • Fulfillment of all required documentation activities
   • Assessing and providing equipment and supplies to patients.
   • Other functions necessary to provide patient care.
2. Oversee the appropriate hiring of staff.
3. Ensure that orientation, staff training and development programs are in place and provided to all staff.     
4. Ensure systematic evaluation of staff performance.
5. Ensure personnel policies and procedures are followed and monitored.

Planning

1. Develop and implement annual department volume statistics.
2. Assist in identifying and implementing new programs in conjunction with clinical staff of DUHS.
3. Establish and implement processes to assure the integration/coordination of all disciplines in providing day-to-day patient care services.

Performance requirements

1. Maintain knowledge of hospice services by reviewing literature and attending in-services, seminars, and conferences as budget allows.
2. Demonstrate knowledge of hospice services and familiarity with state and federal regulations affecting hospice in-home and inpatient programs and alternate site operations.
3. Provide effective leadership and management.
4. Effectively participate with staff in the accomplishment of organizational goals.
5. Demonstrate extensive knowledge, understanding and ability to work with multi-health systems.
6. Display excellent communication skills.

Required Qualifications

Education

• Work requires completion of an accredited Bachelor's degree in a clinical field such as Nursing, Pharmacy, Physical Therapy, Occupational Therapy, Speech Therapy or a related field, with professional licensure or registration in the clinical field as required. Master's Degree in a clinical area or Health Administration preferred.

Experience

• A minimum six years of clinical experience, including five years of management/supervisory experience in a health care setting, of which at least three years of that experience is in acute care or homecare.

Degrees, Licensure and or Certification

• Current North Carolina licensure or ability to obtain as required by professional discipline.
• Membership and participation in professional societies and organizations is desirable.
• Obtaining and maintaining a Certification in Hospice and Palliative Care Nursing is preferred. 

Professional Work Experience

• Valid NC Driver?s License; Certification/Licensure as required by regulatory agencies. 
• Working knowledge of Medicare and Medicaid regulations, including The Joint Commission Standards and Elements of Performance, DFS standards and a working understanding of ICD-10 Coding.
• Computer skills include:  A thorough working knowledge of Microsoft Office Products (Word, Excel, Power Point). Excellent communication and organizational skills required.  
• Use of EPIC?s Dorothy and Comfort software is preferred.

Knowledge, Skills, and Abilities

• In-depth knowledge of homecare industry. Maintains knowledge by reviewing literature and attending in-services, seminars, and conferences.
• Exhibits effective leadership and management in health care organizations.
• Demonstrates extensive knowledge, understanding and ability to work with multi-health systems.
• Knowledge of medicare and medicaid regulations, JCAHO, and DFS standards.
• Computer skills including Word and Excel.
• Excellent verbal/written communication skills and organizational/time- management skills.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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